Stop Blaming IT: 4 Steps to Shift from Scapegoat to Superhero

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by Lakeside Team

It seems nearly every day there is a technology failure in the news: Southwest Airlines cancels thousands of flights because its scheduling system is down. FTX exchange collapses losing billions of dollars in value. Twitter’s server crashes impacting millions of users.

It’s no surprise that technology issues can have wide-reaching implications. And often one team takes the brunt of the blame: the enterprise IT team. So how can IT teams combat this negative sentiment and ensure they can handle the complex issues thrown at them each day?