ITOps: It’s All About the End User
With more than 4,500 employees spread across the globe, the UK-based investment management company was challenged to support dispersed user groups that depended on highly performing technology to satisfy clients.
Here’s how Lakeside Software’s Digital Experience Cloud, powered by SysTrack, enabled the firm to expand its visibility, achieve a successful VDI rollout, adopt a proactive IT approach, and consistently deliver a quality end-user experience.
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How would you describe IT operations? To me, ITOps is (and always has been) all about the end user and enabling a positive digital employee experience (DEX). As digital transformation has evolved in the consumer space — from banks to retail outlets and beyond — we in IT must facilitate a similar, consumer-like experience for supporting employees in the digital workplace. ITOps must consider how end-user engagement with digital tools and technologies optimizes productivity every day — or, by contrast, how a poor digital experience can bog down productivity.
To empower this approach to ITOps, IT teams need complete visibility across the IT estate and endpoints — the core of assuring great IT service. More specifically, performance and usage data from end user devices and tools drives the visibility and the insights that empower IT teams to become much more proactive with their service desk support.
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Lorem ipsum dolor sit amet, consectetur adipisicing, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.
Lorem ipsum dolor sit amet, consectetur adipisicing, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.
Lorem ipsum dolor sit amet, consectetur adipisicing, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut. Ut ad minim veniam.
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