Financial Services
Performance and Usage Analysis

by Lakeside Team

How would you describe IT operations? To me, ITOps is (and always has been) all about the end user and enabling a positive digital employee experience (DEX). As digital transformation has evolved in the consumer space — from banks to retail outlets and beyond — we in IT must facilitate a similar, consumer-like experience for supporting employees in the digital workplace. ITOps must consider how end-user engagement with digital tools and technologies optimizes productivity every day — or, by contrast, how a poor digital experience can bog down productivity.

To empower this approach to ITOps, IT teams need complete visibility across the IT estate and endpoints — the core of assuring great IT service. More specifically, performance and usage data from end user devices and tools drives the visibility and the insights that empower IT teams to become much more proactive with their service desk support.