Advantages of a Need-Based Approach to IT
In order to provide customers with the best digital experiences and support, LexisNexis — a global provider of legal, regulatory, and business information and analytics — needed complete visibility across the digital environment and to expand beyond traditional service level agreements (SLAs) to truly understand what impacts customers.
Here’s how Lakeside Software’s SysTrack:
• Provided the visibility needed to predict and even prevent technical issues for LexisNexis customers
• Enabled IT teams to improve customer satisfaction by adopting a proactive IT approach
• Helped the company create experience level agreements (XLAs)
Hybrid work is here to stay: less than 25% of the workforce will work permanently from the office by 2025.
Building a solid digital workspace is not a cure for the pandemic but a long‐term objective for organizations.
End‐user parity across different working environments is a top IT imperative.
IT support is the biggest IT challenge in maintaining a hybrid workforce.
With World Productivity Day fast approaching on June 20, we want to recognize the importance of creating an environment that supports workplace productivity.
If you Google “Top Productivity Killers,” you’ll get a series of expected answers: cell phones, internet browsing, conversations with colleagues, etc. But what’s notably missing are the digital disruptions that impact an employee’s ability to do their job.
In May, we conducted a weekly LinkedIn poll not necessarily to challenge Google’s findings but for us to better understand employee productivity in the
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