The Real Productivity Killers and How to Combat Them
A leading global chemicals company needed to better track its IT compliance and reduce security risks related to send-user devices and applications. The company worked with Lakeside partner Capgemini to deploy SysTrack and deliver insights into the user experience, application status, and security compliance.
Download the case study to learn how this international enterprise:
• Reduced application-level vulnerability by 50 percent by identifying legacy application versions that had not been patched
• Improved remediation from less than 60 percent of vulnerabilities found to more than 75 percent across the entire end-user estate
• Improved application and operating-system upgrade tests and release processes to ensure no degradation in system performance post release, and create a positive end-user experience
• Implemented a software utilization dashboard to optimize the business’ use of its licenses
Hybrid work is here to stay: less than 25% of the workforce will work permanently from the office by 2025.
Building a solid digital workspace is not a cure for the pandemic but a long‐term objective for organizations.
End‐user parity across different working environments is a top IT imperative.
IT support is the biggest IT challenge in maintaining a hybrid workforce.
Today, only one in five companies claims to measure digital employee experience (DEX), according to recent IDC research. And 62% of organizations globally are falling behind in digitization.
So what can businesses do to compete in a world where digital transformation and improved DEX drive greater business value and outcomes?
Download this new IDC white paper sponsored by Lakeside Software to discover:
• How quality digital experience can impact customer experience and business outcomes.
• Why the old high-touch, reactive, and labor-intensive IT support model no longer works.
• The essential components and benefits of a digital employee experience management (DEEM) solution.
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