Advantages of a Need-Based Approach to IT
As service desk teams are challenged with supporting a diverse array of endpoints and users, this complexity often results in long resolution times, difficulty meeting KPIs and decreased productivity for both IT staff and employees. By integrating SysTrack’s automated diagnostics and remediation capabilities with ServiceNow’s workflows, ServiceNow users can now leverage fine-grained environment data from SysTrack to dramatically improve the service desk’s ability to resolve issues.
See how your service desk can:
• Multiply your IT staffing ratio output
• Lower your mean time to resolution (MTTR)
• Increase your first-touch resolution (FTR)
• Improve quality of service delivery
• Reduce time spent inputting system data
Hybrid work is here to stay: less than 25% of the workforce will work permanently from the office by 2025.
Building a solid digital workspace is not a cure for the pandemic but a long‐term objective for organizations.
End‐user parity across different working environments is a top IT imperative.
IT support is the biggest IT challenge in maintaining a hybrid workforce.
With World Productivity Day fast approaching on June 20, we want to recognize the importance of creating an environment that supports workplace productivity.
If you Google “Top Productivity Killers,” you’ll get a series of expected answers: cell phones, internet browsing, conversations with colleagues, etc. But what’s notably missing are the digital disruptions that impact an employee’s ability to do their job.
In May, we conducted a weekly LinkedIn poll not necessarily to challenge Google’s findings but for us to better understand employee productivity in the
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