Advantages of a Need-Based Approach to IT
We all have high expectations when it comes to technology. IT needs to work and we have little patience for system crashes, connectivity issues or device incompatibility slowing down our work or play.
As a long-time leader in digital employee experience, Lakeside Software sees and hears about technology problems constantly. In this report, we delve into the most common tech support queries reported online by conducting research to reveal where the most problems lie, offer proactive measures to minimize the occurrence of these issues, and also explore what the future holds for tech support.
Our study reveals that:
• 60% of issues are hardware related
• 24% are software related
• 11% are network problems
• 4% are security concerns
Download the full report to see the most common problems within each of these categories and how proactive IT can help address them.
Hybrid work is here to stay: less than 25% of the workforce will work permanently from the office by 2025.
Building a solid digital workspace is not a cure for the pandemic but a long‐term objective for organizations.
End‐user parity across different working environments is a top IT imperative.
IT support is the biggest IT challenge in maintaining a hybrid workforce.
With World Productivity Day fast approaching on June 20, we want to recognize the importance of creating an environment that supports workplace productivity.
If you Google “Top Productivity Killers,” you’ll get a series of expected answers: cell phones, internet browsing, conversations with colleagues, etc. But what’s notably missing are the digital disruptions that impact an employee’s ability to do their job.
In May, we conducted a weekly LinkedIn poll not necessarily to challenge Google’s findings but for us to better understand employee productivity in the
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