The Real Productivity Killers and How to Combat Them
For every IT help desk, mean time to resolution (MTTR) is a crucial KPI that affects cost, efficiency, and the end-user experience. By leveraging digital employee experience (DEX) data and automation, however, IT support teams can reduce MTTR without having to expand the already-strained help desk, whether it’s in-house or outsourced.
Discover five tips for reducing MTTR — even if your IT help desk is in charge of supporting a remote or hybrid workforce.
Hybrid work is here to stay: less than 25% of the workforce will work permanently from the office by 2025.
Building a solid digital workspace is not a cure for the pandemic but a long‐term objective for organizations.
End‐user parity across different working environments is a top IT imperative.
IT support is the biggest IT challenge in maintaining a hybrid workforce.
Today, only one in five companies claims to measure digital employee experience (DEX), according to recent IDC research. And 62% of organizations globally are falling behind in digitization.
So what can businesses do to compete in a world where digital transformation and improved DEX drive greater business value and outcomes?
Download this new IDC white paper sponsored by Lakeside Software to discover:
• How quality digital experience can impact customer experience and business outcomes.
• Why the old high-touch, reactive, and labor-intensive IT support model no longer works.
• The essential components and benefits of a digital employee experience management (DEEM) solution.
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